Terms and Conditions

1. Provider and scope

These terms apply to all contracts between Trevia and its customers regarding the use of the Trevia website, login areas, and SaaS platform for invoicing, client management, training plans, and related functions.

The offer is primarily intended for self-employed coaches, personal trainers, studios, and other professional providers. Deviating customer terms apply only if Trevia has expressly agreed to them in writing.

2. Contract formation

Product presentations on the website do not yet constitute a binding offer. A contract is formed once Trevia expressly confirms an order, registration, or activation, or once access to the paid service is made available.

Customers must be able to review these terms before concluding the contract. Electronic acceptance during checkout or registration counts as valid acceptance. Separate conditions may apply to beta or trial access.

3. Scope of services

Trevia provides web-based software, in particular for invoice creation, client and service management, training plans, and related operational workflows. The specific scope of features depends on the selected plan, the product description, and any individual agreement.

Trevia may further develop the services, adjust features, and change the user interface, provided the core contractual purpose is not unreasonably impaired. Maintenance windows, security updates, and temporary limitations remain reserved.

4. Prices, payment, and taxes

All prices are stated in Swiss francs (CHF). Whether prices are shown inclusive or exclusive of VAT depends on the relevant offer on the website or in the order flow. Recurring fees are payable in advance for the agreed billing interval.

If payment is late, Trevia may suspend access or terminate the contract for cause after an appropriate reminder. Outstanding amounts remain due. Price changes for future contract periods will be communicated in good time before they take effect.

5. Term, renewal, and termination

Unless agreed otherwise, the contract starts when the account is activated and runs for the selected minimum term. Subscriptions renew automatically for the agreed follow-up term unless cancelled before the end of the current period.

Both parties retain the right to terminate for cause with immediate effect. After termination, Trevia may block access to the platform and delete data once legal or technical retention periods have expired, unless retention is required by law. Where technically available and reasonable, customers may be given an adequate export opportunity before deletion.

6. Customer obligations

• Customers must provide accurate information during registration, ordering, and billing.
• Access credentials must be kept confidential and protected against unauthorized access.
• Customers are responsible for ensuring that uploaded content and data are lawful and do not infringe third-party rights.
• If client data, health data, or other sensitive data is processed in Trevia, customers themselves must ensure a valid data protection basis and proper notice to the affected individuals.
• Customers may not use Trevia in an abusive, unlawful, security-threatening, or otherwise improper manner.

7. Intellectual property

All rights to the software, website, designs, trademarks, content, documentation, and further developments remain with Trevia or the respective rights holders. For the duration of the contract, the customer receives a simple, non-transferable right to use the platform within the agreed scope for its own business operations.

Without prior written consent, resale, sublicensing, systematic copying, decompiling, or abusive use of automated access is prohibited unless mandatory law provides otherwise.

8. Data protection and confidentiality

The processing of personal data is governed additionally by the privacy policy. To the extent customers process personal data of third parties in Trevia, they remain responsible for the lawfulness of that processing.

Both parties must handle the other party’s confidential information with appropriate care and use it only for contract-related purposes. Statutory disclosure duties remain reserved.

9. Warranty, availability, and support

Trevia provides the services with the level of care customary in the industry. However, uninterrupted and error-free availability cannot be guaranteed. In particular, maintenance, releases, security measures, incidents involving third-party providers, or force majeure may lead to temporary restrictions.

Customers must report recognizable defects or security incidents without undue delay. Trevia must be granted an appropriate period to review and remedy the issue. Mandatory statutory rights remain unaffected.

10. Liability

Trevia is liable without limitation for damage caused intentionally or by gross negligence, and wherever mandatory law imposes unlimited liability. In cases of slight negligence, Trevia is liable only for breaches of essential contractual obligations and only for the typical foreseeable direct damage.

To the extent permitted by law, liability is otherwise limited to the fees paid by the customer in the twelve months preceding the damaging event. Liability for indirect or consequential losses, lost profit, loss of data without fault by Trevia, or third-party claims is excluded to the extent permitted by law.

11. Changes to services and terms

Trevia may amend these terms where there is an objective reason, for example due to legal changes, new functionality, security requirements, or organizational adjustments. Changes will be communicated to customers in an appropriate manner. If a customer does not object within a reasonable period and continues using the service, the changes are deemed accepted to the extent legally permissible.

12. Governing law and jurisdiction

Swiss substantive law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction is Zurich, unless mandatory law provides a different venue.

13. Language versions and contact

Trevia makes these terms available in multiple languages. In the event of interpretation differences, the German version prevails unless mandatory law requires otherwise.

Questions about these terms can be sent to hallo@trevia-coach.ch.